Servicios de Asistencia Meet & Assist

Where do you want to make your purchase?

vip

Find out more about the VIP services provided by each airport and start enjoying your trip before it begins. You can also benefit from exclusive offers just by being an Aena Club member

vip

Find out more about the VIP services provided by each airport and start enjoying your trip before it begins. You can also benefit from exclusive offers just by being an Aena Club member

Find out what the Meet & Assist service has to offered

Enjoy exclusive service at our airports with our welcome and escort service during your departure, arrival or transit.

  1. Passenger welcome, exclusive service and escort.
  2. Assistance and escort during the check-in process.
  3. Airport immigration and customs controls.
  4. Preferential filtering for security checks.
  5. Use of the Aena VIP lounges and all their services.
  6. Assistance during baggage claim.
  7. Information and assistance during transit and connecting flights.
  8. Farewell and assistance with transfer and transport services.
  9. *The Meet & Assist service does not include baggage transfer.

We explain the whole process

Go through the steps you need to take after you’ve purchased your passes

  • Aena-Market

    Purchase your passes with ease

    Purchase your passes via our website or contact us.

  • Atencion_telefonica_T

    Our team will contact the person responsible for the purchase

    Once the purchase has been made, Meet & Assist agents will contact the client by phone to arrange the details and meeting point and the date and time of the service.

  • Localizacion

    Go to the agreed meeting point

    You must arrive at the meeting point at the agreed time and identify yourself to the Meet & Assist personnel, who will escort and assist you at all times, except during your stay in the VIP lounge.

Available at the following airports

vip-meet-map

*Meet & Assist is not available at all airports. Please select an airport to check availability

Purchase your pass

Select the airport to find out which lounges are available and choose the one best suited to your preferences.

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Terms and Conditions of the service